Get your questions answered by an expert via phone, chat, email. Apple repair and repair status check official apple support. Type your location or zip code in the search field. Most hardware problems allow for live appointment support. Apples support site now lets customers schedule repairs. How to make an apple store or genius bar appointment. Scroll through to your preferred time and date until youre happy, and then select it. This article reveals exactly how to get facetoface. You can also schedule a time for us to call you when youre ready.
Apple offers tech support inside every apple retail store. From setting up your device to recovering your apple id to replacing the screen, apple support. Click the link that says make a genius bar reservation. I have shared two methods to make a genius bar appointment. Get your questions answered by an expert via phone, chat or email. Start your repair request now or scroll to learn more about apple repair options. They keep telling me the best option of for them to call me, live chat or me call them. The below instructions are for the iphoneipod touch version.
On the next screen, click the link for make a genius bar reservation. When you try to have a walkin appointment, you may wait for one or two hours. After you select your location, you can choose the time for your appointment. Browse through the options, and make your selection based on your availability. Nov 02, 2019 make a genius bar appointment using apple support app.
To make an appointment with a genius at an apple store which is free, go to the genius bar page on apples website. And only applecertified repairs are backed by apple. With their new website layout its so hard to actually get an appointment i wanted to throw my mac out the window. This page provides details for getting help via chat, a phone call or email if. The lady who made my appointment said the iphone 6 will be replaced free of charge. Tap it, and youll be taken to a menu in which youll need to pick your affected product.
Jul 18, 2018 you can take ios genius bar appointment using this method. Apple makes it hard to find the tools for making an apple store genius bar appointment. Oct 19, 2018 there are 2 different ways to do this. You can stop in for any reason, as long as its not nefarious. How do you make an appointment at the apple genius bar. Applecertified repairs are performed by trusted experts who use genuine apple parts. If you want to use apple support app for ios to book your apple store appointment, then use these steps. Apples team of instore specialists are there to answer all of your biggest tech questions, guide you through the showroom, help you set up your device, and share the best ways and apps to maximize your purchase. You can even fix date and time and reserve your spot. Apr 03, 2020 to book an appointment on the apple support app, select bring in for repair. Make a genius bar reservation, visit an apple authorized service provider, or mail your device to us. Make a genius bar appointment using apple support app. It makes a ton more sense on apples side, but it also helps the customer in most cases. Whether you make a genius bar reservation, visit an apple authorized service provider, or mail your device to us, youll get the expert help you need.
Did you know you can book a genius bar appointment directly from your device using the apple store app, instead of apples web site. From here you can create a new appointment, or cancel or reschedule an existing appointment. Jun 25, 2018 this article explains how you can make an apple genius bar appointment. Whichever option you choose, youll get your product back working exactly the. If you dont want to find yourself as angry as this woman next time you go to an apple store, youll want to book an appointment with apple in advance. Jul 10, 2019 if one of apple s knowledge base articles doesnt solve it, you also have the option of talking to an apple support rep on the phone right away, at a scheduled time, or via text chat. Jun 14, 2018 over the past few years, apple has made it harder to schedule a genius bar appointment. Jul 19, 2018 i will tell you two ways on how to make a genius bar appointment. The costumer service from apple is like half the reason i paid so much for their product, now im. Contact apple support by phone or chat, set up a repair, or make a genius bar appointment for iphone, ipad, mac and more. Book apple store appointment but how we have discussed in this article a total of 2 methods to book an appointment with the apple genius bar. I feel like i used to be able to go on apples website and make a genius bar appointment even if it took them a few days to fit me in. Answer a few questions and well connect you with the right expert, right away.
Over the past few years, apple has made it harder to schedule a genius bar appointment. For getting the right support, heres a genius idea. For more targeted, handson support, book an appointment at the genius bar. Once you click on the time slot, your reservation confirms automatically. Here, we show you how to book an apple store appointment with an apple genius. Most direct way to schedule a genius bar appointment sound. First download the apple support app on your device.
This support is offered by the genius bar stations. This is the simplest way and you can follow the following steps. Chat with experts online or have us call you right away. Employees are specially trained and certified at the genius bar. Log in with your apple id on the next screen to proceed. How to book an appointment at an apple store or genius bar. Go to the apple genius bar webpage in your browser. If youve got a problem with an iphone, ipad or mac, you can book an appointment with an apple genius and take your product into a store to. Make genius bar appointment quick method macmetric. To book an appointment on the apple support app, select bring in for repair. This time i decided to book an appointment with apple at the genius bar instead of taking it back to car phone warehouse because they took to long last time. Get your questions answered by an expert via phone, chat, email, or even twitter. Send your product to an apple repair center start online or give us a call and well arrange shipment for your product to an apple repair center all on your schedule and without an appointment. Users can use this official way to book their appointment to any nearby ios store.
This article explains how you can make an apple genius bar appointment. It seems that apple wants to offer support mainly via online live chat or phone calls. And only apple certified repairs are backed by apple. Ron johnson, the former senior vice president for retail, has often referred to the genius bar as the heart and soul of our stores. If you want to bypass that just describe the problem as one that is clearly hardware. Mar 25, 2020 for some topics, the apple site doesnt offer a genius bar appointment as an option. Jun 27, 2018 in some cases, apple directs you to call, email, or chat with support first, so you might have to do some digging to find the option to set up a genius bar appointment.
Oct 04, 2017 you need a genius bar reservation first. How to make a genius bar appointment using apple support. Apple certified repairs are performed by trusted experts who use genuine apple parts. It makes a ton more sense on apple s side, but it also helps the customer in most cases. There are handson technical support is available at all apple stores in the form of apple genius bars. I hope that you were able to book an appointment with the apple genius bar. Enter the following information or search by order number and address to find your appointment. The purpose is to avoid a genius bar visit if the problem can be solved by talking to support. You can directly book an appointment with the apple genius bar according to your nearest location. On the all support options screen, tap the bring in for repair option. May 14, 2019 in this article, we will learn about how to book a genius bar appoint and how to cancel this appointment if you dont need to visit apple store.
Apple has recently changed how genius bar appointments are made. Send a mail to apple support and ask them to book an appointment on your behalf. Apple explains how returns and repairs will work while its retail. I placed an order online and had it shipped to the apple store. Book an appointment at the genius bar at my local apple store. To answer the thread question, call the nearest apple store.
Answer a few questions and well give you the best options. The genius bar is a tech support station located inside apples retail stores, the purpose of which is to provide conciergestyle support for customers of apple. Maybe you have a cracked iphone screen or your macbook pro isnt charging properly. There are many service providers that apple trusts with support. There may be a good reason for this, such as apple has learned that many issues that customers bring to the genius bar could be fixed by following some instructions in one of apples support articles.
By the way, im assuming youre referring to a genius bar appointment. If you have an ios device iphone, ipod touch or ipad, you can make an appointment from the apple store app. Walk into apple retail store near to you and get an appointment. To reserve your apple store appointment, you can visit the apple website and navigate through a series of support prompts, including identifying the device that needs repair, the. You wont pay more for apple authorized service and repairs at best buy. Get support by phone or chat, set up a repair, or make a genius bar reservation for iphone, ipad, mac, and more. Apple specifically decided to make their phone support completely free, no matter your warranty status, for this exact reason. Make a genius bar reservation or get help now with apple support. Sep 14, 2018 this video is for anyone who need help with their device and do not want to call apple support. In case if you face any difficulty, please feel free to comment and let us know. Our geek squad agents are appletrained, so you can trust us with all your apple devices at any best buy store near you.
Genius bar reservation and apple support options apple. The genius bar is a tech support station located inside apple s retail stores, the purpose of which is to provide conciergestyle support for customers of apple products. If one of apples knowledge base articles doesnt solve it, you also have the option of talking to an apple support rep on the phone right away, at a scheduled time, or via text chat. Ive been on the apple website trying to book an appointment with the genius bar because im having issues with my iphone 7 plus, but for the life of me, there website will not give me the option to book a physical appointment at my local apple store. The genius bar is a tech support station located inside apples retail stores, the purpose of which is to provide conciergestyle support for customers of apple products. I went to the apple store and they made me a genius bar appointment in a couple of days since i didnt want to wait an hour. Because the phone was replaced ive been told i get 90 days warrenty on the new phone. From setting up your device to recovering your apple id to replacing the screen, apple support has you covered. To make an appointment online, navigate to, and click on the genius bar link at the bottom of the home page. This video is for anyone who need help with their device and do not want to call apple support. Choose time, date, location and lastly, reserve the appointment at apple genius bar. From the website you can select your nearest store and choose a suitable time. Here, all your problems are listened by apple geniuses, who are specially trained professionals who have been trained to attend to all your apple needs. Most direct way to schedule a genius bar appointment.
Apple makes it a bit more difficult to make a genius bar. If for whatever reason, you need tech support for your apple device, you can set an appointment with your local apple store. Instead, it suggests a phone call or online chat with apple support. Alternatively, you have the option to mail your device in for repair, but this process takes at least 59 business days. Select an available time slot based on convenience. It can be a hardware need or a software need, doesnt matter. How to contact apple support for your iphone, ipad, mac, or apple. To make an appointment with a genius at an apple store which is free, go to the genius bar page on apple s website. Apple support site issue preventing users from booking genius. The easiest way to book a genius bar appointment is via the apple store website.
If you dont see the bring in for repair menu, it may be hidden. A number of apple customers are not able make appointments for the genius bar, with reports users unable to reserve a spot for support at their local apple retail outlet, a problem that apple is. You can book an appointment to ios store using these two simple methods. Although it could work, taking your broken device straight to the apple store may not be the best solution. From the list of devices choose the device that you want to book a genius bar. How to make an apple genius bar appointment for tech support. Jan 16, 2020 follow these steps to setup an appointment with your local apple store and apple genius please note that some problems only let you receive support via phone support, chat sessions, or email.
In some cases, apple directs you to call, email, or chat with support first, so you might have to do some digging to find the option to set up a genius bar appointment. Apple support site issue preventing users from booking. Ive tried resseting the network setting and resetting the phone but it does no good. Most people that go into the genius bar dont need to. This saves you hours of travel and waiting time and leaves the store personnel free to help people that cant be helped any other way. Genius bar make a genius bar reservation at your favorite apple store and get help from an apple expert. Genius bar reservation and apple support options apple hk. If you are using the apple store for ipad app, see here instead. I will tell you two ways on how to make a genius bar appointment. For some topics, the apple site doesnt offer a genius bar appointment as an option. Mar 29, 2019 select an available time slot based on convenience. I have shared an official way to schedule a genius bar appointment. In addition to the genius bar for hardware repairs, you have more immediate support options.
Book a genius bar appointment from your ios device. When i got my iphone mailed home to me, it came with a little dent on the top bezel. Book an appointment at the genius bar at apple community. Whichever option you choose, youll get your product back working exactly the way it should. You can take ios genius bar appointment using this method. If you need help with an apple product, whether its broken or you just cant figure out how to do something with it, you can speak to an apple genius at the. Genius bar for hardware repairs, you have more immediate support options. Book a genius bar appointment from your ios device cnet. You can use these options or, if you really prefer an inperson appointment, just select the topic is not listed in step 2 above. Select the desired support topics and questions, and then click on the make a genius bar reservation link. Today, i will be giving you key details on how to create an appointment online. How to make appointment at apple store just in two minutes. Click here to know your nearby apple retail stores. The website lists all open time slots for the next available day.
Genius bar reservation and apple support options apple uk. Why did apple remove the ability to schedule a genius bar. Most of the time, getting a repair appointment at an apple stores genius bar requires a wait of several days to a week, while apple authorized. Select your state in the drop down menu and then choose a store. To book a genius appointment, scroll down to genius bar. Visit the apple retail store to shop for mac, iphone, ipad, ipod, and more. Go to the apple store directly is the best way to get an appointment from apple genius bar. Upon arrival at the apple store, walk to the genius bar and checkin for your appointment.
You can walk into an apple store whenever you want, provided they are open. You may end up with you dont have any reservations, so tap find a store and make one. How to make a genius bar appointment 2 methods crazy tech. We will not host genius bar appointments before we reopen on march.
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